Bought this equipment after researching Bissell and Hoover product lines. We were looking for something that would pay for itself rather quickly by eliminating the need to use paid professional carpet cleaning companies every time we needed to clean the carpet. We also wanted something that would be able to do an excellent job of maintaining our (very light-color solid) carpet. We didn't have the resources or desire to pay for commercial-quality equipment, nor could we justify it on the basis of frequency of use. After using this cleaner over the past weekend to clean some of the more heavily-trafficked areas of the house, I must say I'm impressed! It meets or exceeds all of my expectations (based mainly on other end-user reviews). Assembly is a snap. User guide is easy-to-follow, with the exception of the illustration of on-board tool storage. That could perhaps be color-coded, so that the placement of the tools might be much clearer. That being said, the instructions for cleaning in the user guide are clear, concise, and easy-to-follow. Carry it with you the first time you execute each step of the process, do what it says, and you'll be well-pleased with the results. The only downside to the equipment is that the formula tank, as well as the clean water reservoir bladder and take-up tank could all be a bit larger. The added weight would probably be significant, though, so the trade-off to more frequent fill of the reservoir tanks and emptying of the take-up tank probably makes sense. Just be prepared. The only other comment is that, when you pick up the equipment, BE CERTAIN, before you use it, to buy some cleaning formula. The sample bottles included aren't large enough to do much cleaning, even on light or normal settings. Just to be safe, before I ever unpacked the equipment, I bought a bottle of the 3X concentrated formula. I was glad I did, as I'm about 20 miles round-trip from the nearest source. I wouldn't have been real happy to get started, then have to make another trip to buy more cleaning formula. The equipment does an excellent job, and I hope to get many years service from it. Note that I didn't give it any kind of "Durability" rating, because it's just over a week old, and I've used it only once. Who knows what that'll be in the long term ...... At this point, I believe we have made a sound investment that will pay for itself by reducing the number of paid professional carpet cleanings we have done, and by extending the life of our carpet because of more frequent cleaning and maintenance.
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