We ordered this hoop from Wal-Mart. com. It came really fast which was great. We started to put it together and had several problems. First we were missing 8 different parts, second you have to be a magician to put this together and third we now have a very disappointed birthday girl who can't play on her new hoop. Of course, we started to put the hoop together after 5pm, so when we realized that the parts were missing and called customer support, they are only open from 8-5. Tried to go on their web site and that also failed. We have put together sheds, desks, tables, computers, beds and other items that require undertanding directions and tools and have never had as many problems as we have with this hoop. We are very dissapointed and if I could, I would get my money back and buy something different. We decided to spend some good money so that the hoop would last for several years. I don't even know if this thing will make it through the assembly!!! Beware if you buy!!!
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