I did a lot of research before I bought this grill. Previously I owned a Brinkman that cost about 1/2 the price. I thought it was similar quality to Ducane/Webber, but after 4 years it was warn out, and the Brinkman service department said they wouldn't give me replacement parts. So much for their 10 year warranty.
I read several reviews of Ducane/Webber products that were mostly positive. I also heard they have very good customer support. It took about 2 hours to assemble the grill. I just got it 2 weeks ago, but so far I love it. The food cooks evenly, the burners are powerful and provide excellent temperature control. I can run the grill anywhere from 200 to 600 degrees. I hope that with good maintenance, it will last me 10 years.
My only criticism is the side burner. Many Ducane/Webber models I found, don't include a side burner. This burner works well, but the grate is recessed into the side table. If you place a large pan on the burner it will rest on the table, not the metal grate. This doesn't sound good to me.
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