SHOCKED, APPALLED,and DISMAYED 11/4/2007
Customer review by soon80
5.0 stars 11/4/2007 by soon80
This book is appropriately titled and very clevery written. The ideas are creative and useful in writing letters of complaint to get positive results. It is entertaining even if not used for it's purpose. In other words, a thouroughly enjoyable, worthwhile book. I have used several of the formats writing letters and received results.
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Would recommend to a friend? Yes
Age:65 or older
Ownership:Longer than one year
Usage:A few times per year