I have 2 of these chairs. The first one was a gift purchased from a walmart baby registry (ie I don't have a receipt from the purchase). After 3 months, the bearings in the chair based are noisy, making loud squeaking noises and clicking as you rock on the chair. The chair has a 1 year warranty, but when I tried to call the warranty number, all I got was a recording telling me to go online for parts. I sent the company an email stating my problem. I got a response requesting a receipt of purchase. They didn't seem to care that I didn't have the receipt, just wanted to charge me $75 for a replacement chair base to fix the problem. Very poor customer service. The second chair from Storkcraft seems okay now, but it's only 3 days old. I like the chair, and I'm hoping for better luck this time.
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