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Customer reviews & ratings

4.4
Average Rating:(4.4)out of 5 stars
56 ratings
96%Recommended(31 of 32)
5 stars
43
4 stars
3
3 stars
3
2 stars
1
1 star
6
5 stars
43
4 stars
3
3 stars
3
2 stars
1
1 star
6
Most helpful positive review
11 customers found this helpful
Average Rating:(5.0)out of 5 stars
Love this griddle grill!
Love this grill! My hope is it will live longer than the typical 4 years that I get out of a traditional grill. Since none of the drippings come in contact with any of the burners etc I really think it may last! I love that this version comes with a lid and I also plan to cover it with a grill cover when not in use. Be sure to watch the YouTube video on how to properly season and maintain the griddle surface and this grill should last a lifetime! I love the style and the storage capacity. The size of the cooking surface is amazing and I love grilling vegetables and other small items and not losing them through the grated like i did on my old grill. Lots of recipe videos on YouTube look great and I can't wait to try them! The finish seems more durable for my hot and humid environment than the traditional stainless steel finish on other grills. It doesn't seem like it will rust and pit like my previous grills did. We shall see!
Most helpful negative review
3 customers found this helpful
Average Rating:(1.0)out of 5 stars
Horrible So Far
Horrible so far. When the packaging was opened we discovered many damaged parts. It's odd because the box had no damage. Anyway this weighs over 250 lbs so it's not something you can return easily. Per Blackstone we registered the product and took photos of the damage. We sent them to their support email as advised on their website. That was 10 days ago and we have not heard from them. We also called their support number but that's a recording that puts you on hold and eventually hangs up on you. I'd love to review the product but I can't use it due to their terrible customer service.
Most helpful positive review
11 customers found this helpful
Average Rating:(5.0)out of 5 stars
Love this griddle grill!
Love this grill! My hope is it will live longer than the typical 4 years that I get out of a traditional grill. Since none of the drippings come in contact with any of the burners etc I really think it may last! I love that this version comes with a lid and I also plan to cover it with a grill cover when not in use. Be sure to watch the YouTube video on how to properly season and maintain the griddle surface and this grill should last a lifetime! I love the style and the storage capacity. The size of the cooking surface is amazing and I love grilling vegetables and other small items and not losing them through the grated like i did on my old grill. Lots of recipe videos on YouTube look great and I can't wait to try them! The finish seems more durable for my hot and humid environment than the traditional stainless steel finish on other grills. It doesn't seem like it will rust and pit like my previous grills did. We shall see!
Most helpful negative review
3 customers found this helpful
Average Rating:(1.0)out of 5 stars
Horrible So Far
Horrible so far. When the packaging was opened we discovered many damaged parts. It's odd because the box had no damage. Anyway this weighs over 250 lbs so it's not something you can return easily. Per Blackstone we registered the product and took photos of the damage. We sent them to their support email as advised on their website. That was 10 days ago and we have not heard from them. We also called their support number but that's a recording that puts you on hold and eventually hangs up on you. I'd love to review the product but I can't use it due to their terrible customer service.
<ul><li>Comes with griddle hood</li><li>Features two side shelves</li><li>756-square-inch griddle surface</li></ul>
56 reviews
Average Rating:(5.0)out of 5 stars

Love this griddle grill!

Verified purchase

Love this grill! My hope is it will live longer than the typical 4 years that I get out of a traditional grill. Since none of the drippings come in contact with any of the burners etc I really think it may last! I love that this version comes with a lid and I also plan to cover it with a grill cover when not in use. Be sure to watch the YouTube video on how to properly season and maintain the griddle surface and this grill should last a lifetime! I love the style and the storage capacity. The size of the cooking surface is amazing and I love grilling vegetables and other small items and not losing them through the grated like i did on my old grill. Lots of recipe videos on YouTube look great and I can't wait to try them! The finish seems more durable for my hot and humid environment than the traditional stainless steel finish on other grills. It doesn't seem like it will rust and pit like my previous grills did. We shall see!

Helpful?
Average Rating:(5.0)out of 5 stars

Amazing wish I bought sooner A

Verified purchase

Most amazing thing ever makes everything taste amazing love it. Rice chicken smash burgers r absolutely sick Breakfast everything. Easy to clean easy to use

Helpful?
Average Rating:(5.0)out of 5 stars

The Best $500 You'll Ever Spend!!

Don't listen to others that complain about how heavy the griddle is or how rain gets in the drawers. Yes it is heavy - which is GOOD! Buy a cover you cheapskate! This is my second Blackstone product and this is a superior griddle in every way. We were trying to decide between the $297 model with a lid and this one. Well worth the extra $200 for this model. 2 drawers for storing items as well as a large door for either a bottle of gas or extra storage as in my case because I have it connected to a gas line from my house. Quality hardware for the drawer glides that fit perfect and a door that opens and closes with precision. The hinged top is also something that gets overlooked on this model. I've had the aftermarket one that hooks on the back. That worked great but this is significantly better with the hinges. Without a doubt, this is the best $500 you will ever spend for a grill/griddle. I've had plenty over the years and this stands head and shoulders above the others.

Helpful?
Average Rating:(5.0)out of 5 stars

Great Griddle!

I can not even begin to tell you how much I LOVE this griddle! It is very sturdy, and has so much room for cooking. The first thing we cooked were cheeseburgers, and they were fantastic! So good in fact, that my son said they were better than any cheeseburger he has ever eaten, and all we added was salt and pepper. I do recommend using a bit more oil than you think you will need, at first anyway, our burgers did stick a little, but that may be because I used a very lean meat. I also recommend getting a cover, the hamburger toolkit, and a few accessories (I got Blackstone products of these as well, and love them!). Make sure to watch their video's on seasoning the cooking top, it really does make all the difference.

Helpful?
Average Rating:(5.0)out of 5 stars

Best Griddle for the price

Love this griddle. Really easy to put together. I also love that it has a lid and drawers. The magnets on the sides are super cool and great to put the spatulas on. It was kind of hard to clean, but pancakes cooked super fast.

Helpful?
Thank you for the feedback Andrea, and for the 5-stars!
Average Rating:(5.0)out of 5 stars

Great Griddle!!!

Cooked breakfast for the first time today. Love how big it is and everything tasted great. No complaints.

Helpful?
We appreciate the review Kiersten!
Average Rating:(5.0)out of 5 stars

Best Griddle Ever

Makes grilling super easy and efficient. Be careful because it does seem to get hotter than a regular grill. Overall great.

Helpful?
Average Rating:(5.0)out of 5 stars

A Very Happy Griddler!! 6 Stars

Verified purchase

I have done research on griddles for over a year trying to decide which griddle I was going to spend my money on. This griddle is everything I expected and more! 1. The cabinet is very well built and comes assembled in the box (you will need a truck to get this home as the packaged box is over 4' x 4', and weighs well over 100lbs) Easy slide drawers that are big and deep enough to store all of the griddle accessories! The smooth opening lid with sturdy hinges, and two caster wheels and two set wheels make it easy moving. The only thing I feel could be better/stronger is the magnet on the propane tank door as it opens easily when I move the griddle from my garage to my patio. 2. The rolled steel on this griddle is amazing! I watched YouTube videos (I highly suggest) about how to season my new griddle. I went with Avocado oil as it has the highest smoking point of any oil and that is all I use for cooking and baking. I spent about 45 minutes (5 coats of oil) seasoning the griddle until it turned a beautiful black on almost the entire surface except about 1.5 inches in the front and the very corners. This tells me that the once heated, it heats evenly. 3. Very well packaged, directions were easy to follow with very little assembly, you will need two people and it only takes about 20 minutes to fully assemble. 4. Even after the seasoning I still needed some oil for cooking as the first food we cooked was pancakes and eggs. I would highly recommend this griddle to anyone looking to make a long term investment. I was tired of purchasing a new grill every two years because the burners were destroyed due to use. A griddle eliminates the need for this because nothing ever touches the burners! Happy Griddling!!!

Helpful?
Average Rating:(3.0)out of 5 stars

Craftsmanship Subpar

Verified purchase

The craftsmanship of the grill I received was disappointing. There were dents in the hood, scratches on different areas of the grill and the drawers were not level. Hopefully it will cook well.

Helpful?
Average Rating:(1.0)out of 5 stars

Horrible So Far

Verified purchase

Horrible so far. When the packaging was opened we discovered many damaged parts. It's odd because the box had no damage. Anyway this weighs over 250 lbs so it's not something you can return easily. Per Blackstone we registered the product and took photos of the damage. We sent them to their support email as advised on their website. That was 10 days ago and we have not heard from them. We also called their support number but that's a recording that puts you on hold and eventually hangs up on you. I'd love to review the product but I can't use it due to their terrible customer service.

Helpful?
Average Rating:(5.0)out of 5 stars

Absolutley Amazing!

Words can’t even describe!! This was this best $500 we have ever spent!! It is worth every dime!! If you are thinking about making this purchase! Think no more!! Make the purchase! We absolutely love ours! Money well spent!!

Helpful?
Average Rating:(5.0)out of 5 stars

Outstanding.

Verified purchase

I was glad to find this griddle; they were hard to find in stock. I am very pleased with its performance so far; the best steaks I have every had on a home grill, juicy and very tasty!!!!

Helpful?
Average Rating:(5.0)out of 5 stars

Buy it

Verified purchase

Awesome, so much better than a grill. Food taste great and you can cook a huge variety of foods without loosing or burning them like a regular grill.

Helpful?
Average Rating:(1.0)out of 5 stars
Verified purchase

really good quality bought opened and good is dented really bad

Helpful?
Average Rating:(3.0)out of 5 stars

for the cost of it nothing should be wrong with it

the grill is very good looking and lovely to cook on. but for the cost it should not have anything wrong with it. if you look at the picture the griddle don't go on it straight and yes it is on the right way.

Helpful?
Average Rating:(5.0)out of 5 stars

Blackstone!!!

Verified purchase

I was always a griller I am now sold on the griddle no more flare ups... Look up how to cook different things on it so you have an ideal

Helpful?
Average Rating:(2.0)out of 5 stars
Verified purchase

The griddle is awesome but it was damaged. The lid is dented in a number of spots and the handle does fit properly. Very disapointed considering the cost

Helpful?
Average Rating:(5.0)out of 5 stars
Verified purchase

Great item, only negative was the lid has a dent in it.

Helpful?
Average Rating:(5.0)out of 5 stars

Great griddle

Verified purchase

well made , easy to assemble. works great!

Helpful?
Average Rating:(5.0)out of 5 stars
Helpful?
Electrode, App-reviews-app, Comp-932807ce-4b1b-4575-a5f6-8fb93287bb7c, DC-wus-prod-a4, ENV-prod-a, PROF-PROD, VER-22.4.3, SHA-f7d5d773c4aed1253b9c82c04fa4514d41e2f133, CID-