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74 reviews | 4.4 out of 5
I purchase a camera and extended service plan 2 years ago. Last December the camera quit working. I called the number listed, returned the camera and recieved a refund. No problems. I am going to purchased another camera and extended service plan from Walmart.
Everyone should protect there investments with a service plan.
As a customer service manager at wal~mart I understand its importance and need.
The value for the three year plan is very reasonable.
However there is a 3 page and step printing proccess on retaining your warrenty.
For this reason I gave it 4 stars instead of five across the board.
1. The page on www.walmart.com for the service plan you purchased
2. The Terms and Conditions for the state where you live (this can be downloaded and printed from the same page)
3. Your order details for the plan you purchased. You can get to this page by signing in to My Account and clicking on your order number. It will show the date and amount of your transaction.
I would like to see it all condensed and simplified to one link on the e-mail receipt the customer receives. click and print.
Make this proccess easy for our guest.
As it is can be very frustrating for some guest.
especially those with little computer experiance.
This is a response to the very first review on 1/3/2008 and for anyone ordering the service plan. You must follow the directions and print out the documentation the site tells you to print. The site states up front (at least it does now, it might not have in January) that you will recieve nothing in the mail. I have had service plans from Walmart before and have only had to use one, but I was very pleased with the service and I was glad I had invested in it.
My last camera SD200 was damaged due to no fault of anyone and we had the warranty and it was brought up to new. I will not buy another camera without warranty production. Cameras are so easy to break.
The extended warranty is awesome. You don't get anything in the mail. If the warranty is purchased online, it will show up at check out and you will also get a receipt via email for it. When you get the confirmation that the warranty has been "shipped", you download the warranty, print it out and keep it with receipt, manufacturer's warranty, etc. The extended warranty goes into effect after mfg warranty has expired. 1-800 number to call that is answered 24/7. Wouldn't purchase much of anything without extended warranty. The manufacturers know approximately how long their item is going to hold up, i.e. 90 day, 6 month, 1 yr warranty. Walmart's extended warranty is better priced than any I have found!
Scenario #1: You purchase a new camera. You're taking pictures like crazy until, 4 months later, the camera won't turn on. You call Nikon/Kodak/Sony, and they regretfully inform you that they will no longer replace the product. Suddenly, a $147-$300 investment goes down the drain.
Scenario #2: You purchase a new camera. You're taking pictures like crazy until, 4 months later, the camera won't turn on. Luckily, you spent the extra cash to have the product covered for 3 years. You call Wal-Mart, and they happily refund your money, which you use to buy a new camera (probably at a lower price, considering cameras are constantly getting cheaper). A few days later, your happily taking pictures again with a brand new camera.
I think the choice is obvious.
The purchase to replace an older camcorder with tapes, with hard disk drive easier to download and show the videos and email to family and friends.
I haven't used the warranty yet, but hopefully it will work when I need it. My only complaint is that I did not get an official document from Wal-Mart, it was just a printed copy from my E-Mail.
The plan and price are great, but would be nice to recieve something with my name and product info on it. the way its set up, you dont know if your covered or not. or when it starts or stops.
Having checked the warranties at Micro Center and Fry's Electronics for this same item, I am very pleased with the price and length of the warranty.
The camera has a lot of neat features; however, the clarity does not measure up to the a digital Sony DSC-P92 which we purchased 7 years ago (only 5 mega pixels, now dead). The 5 mega pixel camera outside shots were awesome and this camera is a 14 mega pixel and doesn't compared in clarity. It may be that the lens are not of the same quality. If my opinion changes as we use this camera more, I will change my comments. For the money, it is an okay purchase. It's very small and easy to carry around. If you have large hands, you may have a problem using buttons as with all small things.
I bought the 3 year extened warranty but never recieved anything in the mail. So I am not sure I even have a warranty unless they just go by the confirmation I printed out when I purchased the camera and the warranty. But I have nothing to give my daughter (who the gift was for). I also do not know what the warranty covers etc..
I always buy these I just think its smart anything can go wrong with any product you never know when and camera repalr is expensive, check it out for your self be for you buy.
I have have an EOS REBEL and the cost to just have it cleaned is crazy.
From what I understood, this 3 year extended warranty starts when the one year manufacture warranty expires. So I think it is a good investment. I haven't had any problems yet.
This is the third camera I've ordered from Wal Mart.com. I have purchased an extended warranty each time. I have had to use the warranty each time. It's by far the best warranty every-I would never buy another camera anywhere else. The claim process was easy and fast. The money was paid promptly. Well worth the cost!!!
its very good for every one i recommend it to every body n its for a great price.
Haven't had to use it yet, but I'm pleased so far. I know other reviews said they didn't mail you a hard copy of the contract, but that's not true in my case. Within about a week I got an envelope in the mail. So I'm happy for now!
We have done comparison pricing on extended service plans and you can NOT beat Walmart's price!!
Bought the warranty for a Kodak digital camera. We have had small issues in the past with others and I wanted to be sure that any issues with this one would be covered. A very convenient and economical way to ensure a serviceable product over the lifetime of the warranty.
This is a great value for the years covered (3 years). I purchased it for my son's digital camera, which is going into a care package since he is deployed in Afghanistan. I believe there is no better deal out there. I have a similar coverage for my own digital camera which I purchased at Ritz cameras, very pricey and the same camera was much cheaper at the Walmart site. Will be doing more shopping at the Walmart site.
There is a problem when you want to print out the warranty, after much trial and error, I was able to get it through the terms and conditions of this product. The instructions are not very helpful, it would be easier if this warranty would come in a form of a pdf attachment in an email. Just a suggestion, would make it easier for those that are not that tech savy.