I bought this warranty because I seen that there were some customers that had trouble with the TV that was purchasing. To start with you can not see a sample of what is covered or how a problem is to be handled till after you purchase the warranty. Also, you do not get a hard copy of the warranty, you must purchase it and they email it to you and you then must print it out if you want a copy. To have any warranty work done, you must first call them and get permission to have it serviced, and they will not cover anything while there is still a factory warranty in affect, and from the way the extended warranty reads, it doesn't matter if the factory warranty fixes your problem or not, the extended warranty still won't fix it till the factory warranty is completely finished. Also, it doesn't list any local shops in the warranty that I received, but does give a number to call so they can tell you where to send the TV for warranty service.I may have not have bought this warranty if I had been able to read a copy and see it's limitations before hand.
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