Bought this warranty with a 50 inch element TV. After acquiring several dead pixels, I contacted the warranty company to initiate repair. After a week wrangling with the repair company to come to my house and look at my TV, they couldn't do anything on site and took my set to the shop. A week later, after calling them myself, I finally get an answer from them saying the TV was non repairable, I should of gotten a call from the warranty folks to discuss replacement options. I call the warranty people, they said an email was sent to me, but "oh wait, we don't have your email on file." I provided my email and another phone number. Was told I'd be contacted in 1 business day. Two days later I called again, same conversation. A day later I called, same conversation. After the weekend passed I called and had the same conversation, but told them I keep calling and getting no follow up. She says "we tried contacting you but were unable to leave message". This is a lie as I was receiving messages from another company at that time, and they couldn't send an email this time? She says they will be in contact with me in 2 business days. I'm really sick of this warranty company and the junk service.
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