I picked mine up at Sams Club, paid $10 more than here, but it came with all the bells and whistles (all tools and a full product line). I have to say, I am VERY impressed. I was replacing my 2 year old Eureka Atlantis, which never was all that great to begin with. I love the heater on it, I think that makes ALL the difference in the world. My carpets are two years old and have usually been cleaned by myself, though I hired a pro once. This cleaner got up TONS of lint. I could have made a sweater! It out preformed my old steam cleaner in my high traffic area. I could literally SEE the difference in the area I had cleaned, something my old cleaner never did and I only saw once when the professionals came. It did not get as deep as the pros will, but surface wise, it did an incredible job. When I was done, it dried fairly quick and looked like it did when it was installed two years ago. It is fluffy and clean. It got up all of the milk spots my son had depositied and the ones that the old cleaner would not pick up. I have not tried the tools yet, though I am confident that they will work as well as this cleaner did. The bladder is easy to remove and fill. It does not leak upon replacing back onto the unit (my old one did and I have read reviews of other steam cleaners with that problem). I am very pleased with my purchase and would recommend this to anyone. One note, I do use a carpet rake and I think that it's make a difference, the pros use them and you can pick them up in most home improvement stores.
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