This computer is a complete waste of money. I wish I would have saved up and bought a more expensive computer that actually worked. I bought this about nine months ago, and have had nothing but problems. The sound was distorted when I got it, which HP fixed so that was fine. Then, it stopped being able to play DVD's, so I called and spent like 45 minutes on the phone with HP while they helped restore the program that plays DVDs. A couple months later the computer just constantly started freezing up, for no reason. It doesn't have a virus and I don't download anything to it. I just use it to use the internet and write papers. I've had to call HP customer service at least four times in the nine months I've had this thing. Now, the DVD program is gone again, so I can no longer play DVDs and HP will no longer help me. They told me I can't just keep getting software help for free, and that I have to pay extra for software assistance. So they want me to pay extra just so this nine month old computer can work as it's supposed to. I will never buy anything from HP again, this computer is useless and a total waste of my money. I am going to buy another laptop and probably just throw this one in the trash since I wouldn't want to burden some one else with the stress and frustration of trying to use it. I highly recommend that you NOT purchase this.
Was this review helpful? (117) (57)
Thank you! You have successfully submitted feedback for this review.