From the time the Kent Tandem Bicycle was ordered and received Site to Store was seven days. It was easy to check on the progress of the order and when it was received at the store. The bicycle was packed very carefully and was in outstanding condition when received. Keep in mind that if you use the Site to Store option to save the delivery charge, you need a big vehical to transport it home. The box took up my 6 1/2 foot pick-up truck and weighed upwards of 65 pounds.
I have been tinkering with bikes for a number of years. I found it very easy to assemble--common sense (directions were poor). A couple of places where someone who never worked on a bicycle may have trouble would include hooking-up and adjusting the front brake and cable to the left lever, the gears were badly out of adjustment (front and back) but were relatively easy to adjust, and the wheels had a slight wobble but were also easily adjusted with a spoke wrench.
My wife and I will be using the bike on a really nice bike trail network on Cape Cod, MA. We have taken the bike on two wonderful rides. The bicycle looks and rides very well. I am amazed at the quality, how well it shifts, and the complete absence of frame flex. The two of us have little or no tandem riding experience. Prior to this bike, we have been riding some excellent quality Mongoose alloy comfort bikes. Within five minutes, we felt comfortable. I am a stronger rider than my wife; the tandem bicycle allows her to have a really nice riding experience without always trying to keep up. If you are going to ride the bike around the neighborhood, or on nice bike trails for trips of 10 to 15 miles it is great fun. If you are a serious rider, you will want something lighter in weight that has higher quality parts. It is perfect for what we want--much better than I thought.
On the second ride, the rear tire blew. When I took it apart, I found that the tube had been pinched when it was put together. I replaced the tires with 1.75" Kevlar Tires (Bell) and bought flat-proof tubes that had SLIME in them. I highly recommend the tire and tube up-grade. The bike looks much better without the mega white walls. I bought the replacment tubes and tires at Wal Mart. The bike rolls much better and has more road feel with the new tires. The OEM 2 1/4 tires were very thin and didn't look like they could withstand a sharp pebble.
A hint for a good relationship with your significant other. Buy them their own bell/horn, mirror and bike computer. Be safe and enjoy the ride.
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