I love this bookcase. I have ordered 5 units and will order more. Out of 6 complete units I only had 1 board out of 18 boards that was damaged. Walmart sent me a new unit by mail delivered to my house. I had used the store pickup for the original shipping. They also sent me a shipping label to return the damaged unit via email. No problems, Easy, Easy, Easy, No hassles. I just taped up the damaged unit, put on the shipping label and took it to the Post Office. No cost to me. The Unit is 26 1/2" wide, 28" high and 11" deep. Usable space between the black plastic supports is 23" X 7 3/4" and 13" high between the boards. I was concerned about the usable space which I could not find in any of the reviews. I had purchased media storage boxes that are 7 1/2 x 8 3/4 x 6 inches each. I can fit 6 of these on each shelf. 3 across and 2 high. These media boxes are very common and I have seen them in Walmart stores and dollar stores. The CD cases and the DVD cases fit in them. Over all I am happy with the product and how I was treated concerning the return of the damaged unit. The book case itself seem very sturdy for a inexpensive unit. It is attractive. I don't know how much weight it will hold but my media library is fairly heavy. I have about 300 DVD and VHS videos on 2 of the units.
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