So, I have purchased 3 of these. One for myself, loved it !!!! so I gave one to my sister, and one to my son as gifts. 2 out of the 3 have stopped working after about 7-8 months. Both were serviced at different professional vac stores, rebuilt with Bissell parts that were replaced for free, but neither of the machines works well now. Mine does not work at all, no steam, no heat, just leaks water on the floor. My sisters spills water also, but she gets some heat. We both used filtered water the entire time. Really disappointed, when it worked, it was great ! But, I expected it to last more than 7 months. My Vac repair place will not take it back. He had it for 6 weeks waiting for parts the first time. Total loss.