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Customer reviews & ratings

Most helpful positive review
4 customers found this helpful
Average Rating:(5.0)out of 5 stars
Highly recommended worth the money
Awesome products! I have had these for about a week, and so far I have no complaints. Make sure read the directions they are not hard to use but, there's a lot of little things you can control with the on each of the Jbuds. They are very convenient the battery life is impressive between charges, the portable charging case makes it even more convenient, they eat you different sizes so they can fit in your ear comfortably, The sound quality has been awesome for phone calls and music, I have not had a problem with them disconnecting from my phone (i have an iphone 7plus) I can actually walk away from my phone to ther rooms with out disconecting my phone while charging (which i love) I don't think I left anything out as you can tell so far I am really impressed with the product. I highly recommend it it's worth the money and I will stand by this review unless something crazy happens to them like them breaking unexpectedly.
Most helpful negative review
Average Rating:(1.0)out of 5 stars
Refund for broken product
if I could rate 0 stars I would. I got mine on the 27th of July last week, and they came in the box in an unusable condition. the box was fine, but the right earbud was destroyed and in half, while the left earbud was fine. the charger case was also missing. I got them for my housemate because his old earbuds broke, and I waited a week before giving them to him as a birthday present, and when I opened the box, it was not what it said i would find inside. only disappointment. I'd love to get a refund for my trouble and the error I had with the product.
Most helpful positive review
4 customers found this helpful
Average Rating:(5.0)out of 5 stars
Highly recommended worth the money
Awesome products! I have had these for about a week, and so far I have no complaints. Make sure read the directions they are not hard to use but, there's a lot of little things you can control with the on each of the Jbuds. They are very convenient the battery life is impressive between charges, the portable charging case makes it even more convenient, they eat you different sizes so they can fit in your ear comfortably, The sound quality has been awesome for phone calls and music, I have not had a problem with them disconnecting from my phone (i have an iphone 7plus) I can actually walk away from my phone to ther rooms with out disconecting my phone while charging (which i love) I don't think I left anything out as you can tell so far I am really impressed with the product. I highly recommend it it's worth the money and I will stand by this review unless something crazy happens to them like them breaking unexpectedly.
Most helpful negative review
Average Rating:(1.0)out of 5 stars
Refund for broken product
if I could rate 0 stars I would. I got mine on the 27th of July last week, and they came in the box in an unusable condition. the box was fine, but the right earbud was destroyed and in half, while the left earbud was fine. the charger case was also missing. I got them for my housemate because his old earbuds broke, and I waited a week before giving them to him as a birthday present, and when I opened the box, it was not what it said i would find inside. only disappointment. I'd love to get a refund for my trouble and the error I had with the product.
GO light as air. Time to GO on the move, in a pinch, out the door. Grab your JBuds Air True Wireless Earbuds as you head to work, get to the gym, or jump on an airplane. A 3-4-hour battery life with Bluetooth 5.0 gives you just enough power to get through those music moments. Their innovative charging case provides 10 extra hours to the earbuds so you can charge back up quickly. Automatically turning on and connecting to each other right out of the case, they provide hassle-free technology. Perfect for on-the-GO moments.
1198 reviews
Average Rating:(5.0)out of 5 stars

Highly recommended worth the money

Verified purchase

Awesome products! I have had these for about a week, and so far I have no complaints. Make sure read the directions they are not hard to use but, there's a lot of little things you can control with the on each of the Jbuds. They are very convenient the battery life is impressive between charges, the portable charging case makes it even more convenient, they eat you different sizes so they can fit in your ear comfortably, The sound quality has been awesome for phone calls and music, I have not had a problem with them disconnecting from my phone (i have an iphone 7plus) I can actually walk away from my phone to ther rooms with out disconecting my phone while charging (which i love) I don't think I left anything out as you can tell so far I am really impressed with the product. I highly recommend it it's worth the money and I will stand by this review unless something crazy happens to them like them breaking unexpectedly.

Helpful?
Average Rating:(5.0)out of 5 stars

Surprisingly good

Verified purchase

I've had these for a few weeks now they definitely sound better after being broken in. I use mine at the gym mostly no issues with running with them and also when I'm doing wood working. They are surprisingly good at keeping sound out. For the price they sound like great even at twice the price they would still sound good.

Helpful?
Average Rating:(5.0)out of 5 stars

Would definitely buy these again if I had to.

Verified purchase

These are great earbuds for the price. I've had these since November 2019 and still work like new. The JLabs signature audio sounds amazing and I keep it on that one. They've never falled out and I use the smallest sized buds. I don't know if it's just mine though but if I have only the right one on and I'm not listening to anything it'll turn off after about 10 minutes.

Helpful?
Average Rating:(4.0)out of 5 stars

Nice

Verified purchase

These things have survived a lot. I dropped one at work and someone stepped on it and it no longer works but the other one does. I've washed and dried these by leaving them in my pocket and that one earbud is still thriving. I just can't be heard through it on a call now. They hold power well I can go at least 2 and a half hours on a full charge and after 20 to 30 min of recharging im back in action. The only thing I don't like is that you can't use one without the other. If one is lost or isn't charged the other one won't work and they don't stay in too well I have to keep pushing them back in. Other than that I have no complaints.

Helpful?
Average Rating:(4.0)out of 5 stars

Amazing sound; Very Affordable; Slightly bulky.

These are a bit larger than others, but the sound is amazing!!! The built in cable demonstrates durability aged awesome feature. Love these, especially for there price. Magnetic features add security. Easy to use and like the free registration gift. Kudos!

I do have a question: can I plug the charger to a Fast Charger (9.0v 1.8a or 2.0a) without a negative effect to the charger's built in battery?

Helpful?
Average Rating:(3.0)out of 5 stars

Not charging

Hi my name is Ryan,

I’m having some issues with the earbuds not charging. I plugged in the earbud charging case last night into a USB port. The headphones were in the case charging all night long. I go to pull them out this morning and it tells me that it’s low battery. They were on the charger plenty of time to be charged for me to go out and run this morning. Was wanting to know why they did not take a charge overnight. The blue light is still flashing indicating this morning that they are not fully charged

Helpful?
Average Rating:(1.0)out of 5 stars

Refund for broken product

Verified purchase

if I could rate 0 stars I would. I got mine on the 27th of July last week, and they came in the box in an unusable condition. the box was fine, but the right earbud was destroyed and in half, while the left earbud was fine. the charger case was also missing. I got them for my housemate because his old earbuds broke, and I waited a week before giving them to him as a birthday present, and when I opened the box, it was not what it said i would find inside. only disappointment. I'd love to get a refund for my trouble and the error I had with the product.

Helpful?
Hi Preston, we would love to make this right. Please reach out to our customer support team -JLab Audio
Average Rating:(1.0)out of 5 stars

Built up to get let down

I bought these earbuds in April to take calls while I'm driving but about a month later while getting calls people tell me that I sound far away. I've tried unpairing them over and over again to just get the same results. Sooooo frustrated with them.

Helpful?
Hi Mr. Marcus, the speaker is a little dot on the bottom side of the earbud. Please make sure these aren't covered by the rubber rings that go around them (your Cush Fins). If this is covered you will have poor audio quality. If the speakers were not covered and you're still having call issues please reach out to our customer support team for assistance. -JLab Audio
Average Rating:(1.0)out of 5 stars

Horrible

Verified purchase

These do not fit well, bought these for listening to music while running and riding lawn mower. They constantly are slipping out so the whole time Im wearing them Im worried about loosing them. I will be returning them and purchasing something else.

  • Battery life
  • For music
  • Ease of use
  • Design
  • Appearance
  • Quality
  • Value for money
  • Fit
Helpful?
Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Average Rating:(1.0)out of 5 stars

Absolutely garbage and not worth your money

I bought this product on march I believe and literally 2 months later the plastic piece that covers the button on the right earbud fell off with just normal pressing pressure and couldn’t put it back on after trying everything and 2 weeks after that the left earbud never connected to the left one again and everytime i put it in the charging case it starts charging for 3 seconds then the led’s turn white then it stops charging and that’s after only 2 months of constant use

Helpful?
Hey, So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit under warranty. Kind Regards #TeamJLab Customer Support
Average Rating:(4.0)out of 5 stars

They're good but the button fell off

They're good head phones but after a month of use the button on the right earpod fell off. You can see how this can become a problem because this earpod is the master earpod the control the pairing to devices. I have to now put both pods in the case and take it out to reconnect to each other and my device.

Helpful?
Average Rating:(5.0)out of 5 stars

Better Ear Buds than iPod Pro! Best buds so far!

Verified purchase

This is the best purchase I have made in audio headphone in my life! My son asked for the iPod Pro ear buds for Christmas. So I went to researching the best quality ear buds at a price that I could afford and found these JLab Jbuds Air. I compared all the specs from these and the overpriced iPod Pro buds and found that these claimed they had better doing quality. I like to get my money worth so I opted to buy these for my son instead of the iPod Pro buds and I'm glad I did! My son was a little disappointed when he opened them up and they weren't what he asked for until he tried them out. Now it's been 9 months of him using them EVERY DAY! He said that he's glad that I do my research because his friends have the iPod Pro buds and he's tried them now and loves his JLab Air buds way better! He actually told me that if his ever break that he'd like to get another pair. These ear buds are awesome and the battery lasts my son who uses them about 10hrs every day without going dead. He said he's had to charge them once a day and still hasn't had them die in him yet.

Helpful?
Average Rating:(5.0)out of 5 stars
Verified purchase

Works great! At first had connection troubles with an old phone but once I upgraded it worked perfect. Side note, it says sweat proof but I dropped in a tub full of water for a good 5 seconds and it still worked. So if you're quick, you get an extra life

  • Ease of use
  • Battery life
  • Comfort
  • For music
  • Appearance
Helpful?
Average Rating:(4.0)out of 5 stars

Easy to use and long lasting battery

Pros Easy to use Easy to charge Easy to connect to Bluetooth Cons Not loud enough Would give 5 stars if volume was better

Helpful?
Average Rating:(5.0)out of 5 stars

Very durable

I bought these about a month ago and 6 days ago I lost them but I did find them outside my house and turns out I ran over the right earbud with my car. Besides the top of the outer shell being cracked and falling off they are perfectly fine they still work.althought it is kind of annoying to have the motherboard showing, they are incredibly durable and recommend purchasing a pair

Helpful?
Average Rating:(5.0)out of 5 stars

Great sound range, doesn’t fall out of my ear

I purchased these in June 2019, they still work great, good sound range. Love the attached power cord. Only issue I’ve had is that they cut out once in awhile for a few seconds. Case stands up well to being in a pocket with keys and other objects. Great product for the price range, very happy with them.

Helpful?
Average Rating:(5.0)out of 5 stars

I love them

Verified purchase

Bought them 3 weeks ago, really cool, good quality

Helpful?
Average Rating:(5.0)out of 5 stars

Must buy product!

Verified purchase

Adaptive crossfit and ultra running approved, would buy and will but over and over.

Helpful?
Average Rating:(1.0)out of 5 stars

Disappointed

Verified purchase

Bought these for my husband for fathers day and they do not work. Only one of them would come on the other one would not stay on or sync to the other ear bud or his phone.

Helpful?
Average Rating:(3.0)out of 5 stars

Good but a few drawbacks

Verified purchase

I didn't get any resizable rubber ear things. The cord is also very short. They do work tho. I took off 2 stars for the missing pieces and short cord. They last a while on one charge. They could also improve on the comfort. They are big.

Helpful?
Electrode, App-reviews-app, Comp-2705ea60-6893-4da3-a78e-9da98af41996, DC-wus-prod-a4, ENV-prod-a, PROF-PROD, VER-22.4.3, SHA-f7d5d773c4aed1253b9c82c04fa4514d41e2f133, CID-