This bed was a gift for my grandson who was transitioning to a "big boy bed." His heart was set on it and most stores listed it as out of stock, so I made the purchase directly from the Little Tikes web site. Imagine my shock when shipping was $100 ! But, I thought, for that price at least they'll bring it in and set up, so I made the purchase. And I was wrong. It was delivered via UPS who, of course, left it in the driveway. It is certainly not the responsibility of UPS to bring items inside and set them up, but for that price, a delivery company should have been used that would. I recommend the bed, but not Little Tikes' customer service.