As others have already mentioned, this is an absolutely fantastic SUP. You could easily spend much, much more and get a boring, long thing that floats; but the features of this SUP really stand out. The waterproof storage, the cargo area, the cooler area, the 5 carrying handles, etc. And it looks great on the water! The hassles: 1) on the initial Walmart page it said "Have this item in 5 days", but at the final checkout that was changed to 25 days! 12 days if I chose to have it shipped to my home, but 25 days to have it shipped to the store 6 miles away! Nevertheless, I chose the store pickup. Surprisingly, it was ready at the store in only 8 days. 2) When I unpacked the board I discovered there was no way to attach the fin to the hull. I called KL Industries and was quickly told I was missing the fin inserts. Their Customer Service said they'd be mailed immediately. 3) 5 days later I received 1 single insert (a small specially machined nut); unfortunately you need 4 of these for the 4 small indentions in the hull. Customer Service said they'd immediately send what I needed. 4) 5 days later I received 4 machine screws that go into the inserts. However, I already had the screws; what I needed was the inserts for the hull. 5) KL's literature says to not return the item to Walmart, but instead to contact them for any problems. However, on my next call to their Customer Service, KL had to problem with me returning the SUP to Walmart for a refund and letting Walmart deal with the problem. Eventually they agreed to send 4 fin inserts. 6) 4 days later I received the correct number of fin inserts. The SUP is outstanding; KL's Customer Service leaves a lot to be desired.
Was this review helpful? (2) (0)
Thank you! You have successfully submitted feedback for this review.