My previous vacuum had broken, and I had been w/out a vacuum for a month, so my floors were HORRIBLY dirty! The first time I ran the vacuum, you will see what all it picked up in my pictures! I have really long hair, plus I have a cat, and it picked it all up and didn't get tangled or etc. inside the vacuum. It is so easy to take apart and clean. There are only maybe 5 pieces that you empty, rinse out, let dry, and reassemble. It was very easy to assemble and put together, the instructions were simple and easy to follow. You do need your own screwdriver to put in 2 screws (which I found out the hard way, of course!#. I DID have a problem figuring out how to put everything BACK together, so I called the 800 number for customer service on the little booklet that comes w/ it. This was a DISASTER! First I had to wait on hold for OVER 20 MINUTES! By that time, I had finally figured out how to put everything back together, but I was so aggravated I asked to speak to a supervisor. Then I had to WAIT AGAIN! The supervisor was busy at the moment, so then they transferred me to the CORPORATE OFFICE. Well, I FINALLY was able to speak w/ someone, and I did my ranting and raving #in a nice and polite fashion!). In summary, I would say that the product itself is a great buy and great value, but if you need help w/ anything product related, I would probably try the website first before calling the 800 number, otherwise, be prepared to wait a while!
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