The phone arrived very quickly, within 3 days which was impressive. I followed the directions to the letter to activate online, and by phone(using the automated system), but finally had to call customer service. The lady on the other end of the phone, was cold, and unfriendly. When she gave me the codes to enter into the phone, she went to fast, and acted annoyed, when I couldn't understand her. Finally, she gave me the code numbers two at a time, and that did the trick. It was, very stressful, and not as simple as I thought that it would be. I urge anyone using tracfone, to call customer service as a last resort only. That negative aside, the phone itself is very good. The call quality is as clear as a landline, and the numbers are big, and easy to read. This is my first cell phone, so I am impressed at how easy to use the phone is. I like the flip phone because it feels like you're talking on a landline phone when you open it up. I don't have to go outside to use this phone, and the charge holds up very well. Thankfully, there are good tutorials online for this phone, so I didn't have to call the dreaded customer service line again. I would recommend this phone to anyone, but I would caution them about talking to customer service.
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