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6 reviews | 4.3 out of 5
I do recommend this brand, it's just that my last 2tb died after a month, can not reformat it or anything, lost all my backups, sending back to WD, via their rerun website. I have a 1 TB that has worked well for a year-except the teeth on the usb side of the cable went bad, replacing that also. All of these sit on my desk, I do not travel with them, or take them out. The one TB gets unplugged once a day, thus maybe it did not like the unplugging.
The only complaint I have is that the USB connection that they made proprietary was uncalled for. They could have easier than not made it universal. How much money are they going to make off of lost or damaged cords IDK but I wouldn't think it would be that much, but maybe I'm wrong. The unit itself works just fine and I'm happy with its compact size.
Exactly what I expected!!
the best for the price
I bought the 1 TB Passport and It failed after a year and a half! While traveling in a fairly isolated part of the world just when I needed it. So why am I giving it 5 stars. Well I contacted Western Digital, they of course wanted the drive info, date of purchase etc. I could not provide most of this as I was traveling and don't carry old receipts with me, I contacted Walmart and due to privacy laws they were not allowed to send me the receipt. After a few very polite emails and phone calls back and forth, and because of the complexity of the logistics due to my traveling and my some what advanced knowledge of computers my case was transferred up to management level and I ended up dealing with Jimmy L (I do not know if I am allowed to mention names) we spoke a couple of times and the conversations were quite pleasant and Jimmy L was actually insistent on replacing my drive and trying to save my data.
I have worked in IT for 17 years I used to be a re-seller, WD was always my drive of choice because of their prices and quality, and RMA's are extremely time consuming and do not make you any money off them so Hard Drives are not something you cheap out on. I also preached back ups and redundancy to my clients and this is an unusual case of me practicing what I preach. I no longer do this for work, I just want to stress that I am in no way biased or affiliated with Western Digital or Walmart.
Not only were they willing to have their third party company attempt to salvage my data, I was shocked to learn that if necessary they were willing to do a hardware retrieval, this involve dismantling the drive rebuilding it replacing faulty spindles etc and can run into the thousands of dollars, I used to tell clients after a hard drive crash that lost them all their precious baby pictures that it was cheaper to have a new baby than do data retrieval in some cases..
Not only were they willing to do this but they were willing to retrieve the data and return it to me in Central America on a new 2 TB My Passport Ultra Metal edition! This model, I will post pics and bench mark it after I have had it for awhile along with a review of real life tech specs.Very good reviews for this on line. At their own expense via a traceable expedited courier it is on it's way to Central America as I write
This is a true story contact me if you wish and I will forward the emails with names etc redacted. I am in no way affiliated with WD or any of it's subsidiaries but I thought the least I could do was write this review, as way of thanks.
You know when you watch the news and you wish they would throw in just one nice story, this feels like that to me, contrary to rumor Customer Service is alive and well at Walmart and Western Digital, hence,that is why I am giving a failed drive 5 stars and why I will never buy another brand of hard drive again, and I recommend that you don't either. Signed a VERY PLEASED CUSTOMER
Works as it's supposed to. Holds 2 TB!!! About the size of a cell phone, so does not take up much room on desk!! Great idea!