I've owned several other George Foreman grills over the past 10+ years and all of them were better than this one. First, it was wrapped in so much plastic and Styrofoam, even after I unpacked it and washed it, the first time I turned it on, it made the whole house smell like burning plastic. Second, the "handle" to open the lid is terrible, it's very easy to burn your fingers on the upper grill plate when opening it. Third, the temperature doesn't go higher than 425 degrees, which wouldn't be a problem if it actually got to 425 degrees. But it does not. The highest the plates register according to my IR thermometer was 375. When the timer went off after cooking chicken for 9 minutes, the plates were between 296 and 303. Fourth, I believe due to the inability to reach the set temperature, food doesn't brown. Chicken turns out almost as pale as if it was microwaved. I think it will be relegated to a panini press and I'll just tough it out in the single digit Michigan winter weather and use my real grill.