Bought this to replace the overpriced and unreliable broken Dualit long slot toaster which was discontinued, no surprise! I expect better longevity than any toaster I see out there. They just don't make them as well as they did decades ago, I blame offshore production and greed. I have no faith in Chinese made appliances generally, but the Panasonic brand has usually been reliable, regardless of where it was made.
It would be nice if there was a broiler like setting, but making an open faced melted cheese sandwich has been no problem. English muffins toast a bit too well, drying them out too much if using just the rack. I use the tray, toast on high darkness, and then flip over and toast again for a bit. That duplicates what a standard toaster usually does, leaving the inside moist as it should be. I am anxious to try a quality bagel!
I purchased the 3 year warranty, and figure that I will be ahead, as I won't have to replace a toaster once a year for 3 years! Toasters really are made like junk these days, except for the two remaining US made commercial units, which cost around $400! Unfortunately, there is no long slot US made toaster. That is s must-have in my kitchen. This unit will work well for artisan breads like that.