Daughter and I bought the same machine on the same day. She loves hers and has had no problems with it. I have three other machines, all old classics which are excellent. This machine is no better than they are, but I wanted it for the alphabet embroidery, 7mm stitch width and automatic buttonhole feature. Difficulties were these: (a) buttonhole consistently made the buttonholes smaller than the button inserted in the foot as a guide; sewing buttonholes 'by hand' was a difficult option as the needle position lever is the same as the stitch width lever; (b) feed dogs are dropped for sewing on buttons and other work, by pulling off the table/utility box and moving a lever on the back of the bottom of the machine. This is mildly inconvenient, but the feed dogs repeatedly refused to return to normal position after raising them and rotating the flywheel one rotation (or more) towards me. Had to prise them up with a screwdriver as leverage. Not good. The alphabets were okay but not quite as impressive as I had hoped. Pricing was good and extended warranty also a good buy; I might just have gotten an oddball machine. Daughter is thrilled with hers. I will probably read reviews for older decorative stitch machines (not computerized embroidery jobs) and look for a used one for just that application. All that aside, it was a pleasure to use and lightweight, with plastic housing and steel guts. Easy to learn to operate. Sewed a good balanced stitch and handled heavy materials well. It is simply that at my time of life, with a Viking, and Elna and a Bernina already living with me, a machine has to do something far above and beyond usual service to warrant house room. After a fair ten days' trial, I returned the machine. Customer service inquired about my reasons, I gave them, and there was no hassle. Now I have to find out how to cancel the warranty, which is an email download.
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