I ordered this Hamilton Beach grill with great expectation.
Over the years, I have had four ,I thought, similar models.
I used them a lot and had gotten good, dependable service from them.
As a matter of fact, they outperformed my one George Forman grill.
The only reason I have had to replace them ,was because the teflon coating on the grids always, blistered , and came off .
Regarding the new model: The first time I used it, it was on hamburgers.
The thermostat on this grill seems to be faulty in design. It just seems to get hotter and hotter.
It burnt the outside of the burgers and left them barely cooked on the inside.
The second time, I used it to cook strip steak . I had to watch carefully, as the grill again became hotter and hotter. I saved the steak from drying out and burning. But only because I stood over the grill and completely monitored it.
This grill does not have a timer. The previous grills all had timers.
This grill has very thin grill plates. The outside housing is cheap plastic that is very hot to the touch. Not just on the sides, but on the entire grill.
I am very sorry to have to write this terrible review, but I am very disappointed. I have always purchased Hamilton Beach products without concern. This one is a "dud".
I hope that Hamilton Beach will once again take pride in building a quality, reliable grill, which I will be happy to purchase.
In the meantime, I will be returning this model to the store.
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