I bought this as a Christmas gift and we had the dickens of a time getting the machine to take the water (into the place to heat it). I think the "instructions" need to clearly show how to attach the water container to the maker because we learned that was the problem...it wasn't attached properly, or at least that is what we assumed. (We dropped the water reservoir and, interestingly enough, it worked after that "accident!") If Mr. Coffee is wanting suggestions, we think it would be a good feature to have the water reservoir lid be on a hinge (vs. having to take it off each time one fills the reservoir with water). I think you have to assume not everyone is able to look at a picture to figure out out to assemble something. Once the machine accepted the water, we've not had any more problems.