Some people don't like this toy because it has 'safety' features built in: It has an auto-shut off feature so the motor doesn't burn out or if the cat traps the 'arm' for too long; the 'arm' is designed to come off the base if the cat plays too aggressively with it (also assumably to protect the motor) so, yes, you have to monitor it and occasionally turn it back on or re-attach the arm (it just pushes back on) but, I don't see these as negatives, I'm happy the company has installed features to prolong the life of the toy. My cats LOVE this toy and so do I; they play with it every day. I love it because it occupies them, entertains them, and after 3 months they still aren't tired of it, which is more than I can say about almost any of the other toys I've purchased (and subsequently returned). I've tried 2 other toys of a very similar nature and it only took my cats 10 minutest to outsmart the toy or get bored with it. If your cat loves to chase things, give this toy a try. I truly don't think you will be disappointed. Plus, I can honestly say, the customer service of the manufacturer is OUTSTANDING!!!
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