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Customer reviews & ratings

4.4
Average Rating:(4.4)out of 5 stars
723 ratings
91%Recommended(472 of 515)
5 stars
509
4 stars
118
3 stars
24
2 stars
20
1 star
52
5 stars
509
4 stars
118
3 stars
24
2 stars
20
1 star
52
Most helpful positive review
1 customers found this helpful
Average Rating:(5.0)out of 5 stars
Henry's best purchase "Primo water dispenser"
As far as I'm concerned, this is one of the best thing I bought this year. Hot and cold perfect temperature.
Most helpful negative review
Average Rating:(2.0)out of 5 stars
Only lasts maybe 3 years.
Bought this cooler after see it at a friend's house 3 years ago, they were happy with it at the time, a year later they came home to water all over the floor, our lasted exactly the same amount of time. Woke up to a spool of water on my kitchen floor Sunday. Had to pick up the entire unit to sit in the bathtub since had just put a full 3 gallon bottle of water on the cooler the night before. and half had leaked out. Noticed the water was coming from around the top of the unit. Guess for 99.99 I got my money out of it. 2 1/2 years.
Most helpful positive review
1 customers found this helpful
Average Rating:(5.0)out of 5 stars
Henry's best purchase "Primo water dispenser"
As far as I'm concerned, this is one of the best thing I bought this year. Hot and cold perfect temperature.
Most helpful negative review
Average Rating:(2.0)out of 5 stars
Only lasts maybe 3 years.
Bought this cooler after see it at a friend's house 3 years ago, they were happy with it at the time, a year later they came home to water all over the floor, our lasted exactly the same amount of time. Woke up to a spool of water on my kitchen floor Sunday. Had to pick up the entire unit to sit in the bathtub since had just put a full 3 gallon bottle of water on the cooler the night before. and half had leaked out. Noticed the water was coming from around the top of the unit. Guess for 99.99 I got my money out of it. 2 1/2 years.
<li>ENERGY STAR-qualified</li><li>Leak-proof design</li><li>Top-mounted push button controls</li>
723 reviews
Average Rating:(5.0)out of 5 stars

Henry's best purchase "Primo water dispenser"

Verified purchase

As far as I'm concerned, this is one of the best thing I bought this year. Hot and cold perfect temperature.

Helpful?
Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.
Average Rating:(5.0)out of 5 stars

Satisfied

Verified purchase

Very nice looking and compact water dispenser. Love it.

Helpful?
Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.
Average Rating:(5.0)out of 5 stars

Great water dispenser

This is a great water dispenser almost everyone in my family has one and have never given us any problems. Its easy to load if you can carry the 5 gallon and best of all we help the environment a bit by not using so many water bottles! I feel this is a major plus! I definitely recommend it if you use a lot of “almost boiling”and super cold water. Another plus is that the hot water has a kind of lock that doesn't allow kids to pour hot water.

Helpful?
We are glad to hear that you're enjoying it!
Average Rating:(5.0)out of 5 stars

Great buy!

Verified purchase

I was sceptical about this unit because of the peice and the brand (which I'venever heard of) BUT, I am very pleased. Hooking up was a breeze. I love the inner reserve tank. It gives you just a lil more time to fill it up. The hot is HOT (perfect for my cup of coffee every morning). The knobs are a nice size. It even has a hookup in the back!

Helpful?
Average Rating:(5.0)out of 5 stars

not bad

Verified purchase

using this in an industrial environment with constant concrete dust conditions. It set up quickly and came with 2 free 5 gallons water coupons. a little difficult to see where to place your cup

Helpful?
Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.
Average Rating:(5.0)out of 5 stars

Best investment!

This is the best investment I ever made. It gets nice and cold and the hot water is. real hot. I love it!!! Will never go without this again!

Helpful?
Average Rating:(5.0)out of 5 stars

Well Worth The Money for People Who LOVE Water!

Verified purchase

We've had this water dispenser for about a year now and it is a very affordable way to drink plenty of water if you're anything like my wife and kids. I love the fact that the hot-water has a safety lock to protect children from accidentally pushing it. The tray is convenient as well in case you ever overfill as well. Certainly well worth the money I paid.

Helpful?
Average Rating:(4.0)out of 5 stars

Can't get water bottles in my area!

Verified purchase

Love the dispenser, however PRIMO SUCKS! We have 5 locations in our area to return and get full bottles. The return machines are ALWAYS broken, full or there are no water bottles. We have gone so far as to travel 35 min away to other walmarts and Lowes with the same results!

Helpful?
Average Rating:(2.0)out of 5 stars

Only lasts maybe 3 years.

Bought this cooler after see it at a friend's house 3 years ago, they were happy with it at the time, a year later they came home to water all over the floor, our lasted exactly the same amount of time. Woke up to a spool of water on my kitchen floor Sunday. Had to pick up the entire unit to sit in the bathtub since had just put a full 3 gallon bottle of water on the cooler the night before. and half had leaked out. Noticed the water was coming from around the top of the unit. Guess for 99.99 I got my money out of it. 2 1/2 years.

Helpful?
Hi Jackie, Thank you for reaching out to us. We are very sorry that you were experiencing issues with your Primo water dispenser. We would be more than happy to assist you. Can you please email us at social@primowater.com with the below information filled out, as we would like to review other options that may be available to you? A Picture of the back of the unit: Full Name: Email address: Phone number: Shipping address: Model number: Serial Number (10 digits on a white sticker on back of unit): What brand of water do you drink?: Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first? Best Regards, José R.
Average Rating:(1.0)out of 5 stars

Absolutely do not buy!!!

Verified purchase

After searching several hours online for the perfect water dispenser for me, I ordered this one yesterday, (Friday), picked up it up today, (Saturday), got it home, and the hot water does not dispense at all!!! I called customer service to see what could be done, just to find out that customer service is only open Monday through Friday, so I would have to wait!!! I am returning it to the store first thing tomorrow!!! Please do not waste your money or your time!!! Very disappointed and upset!!!

Helpful?
Average Rating:(5.0)out of 5 stars
Verified purchase

Love it. Water gets hot enough to make a cup of hot tea. Cold water is around 40 and is just cold enough to cool you down. I would recommend to cooler.

Helpful?
Thank you for the kind words, it means a lot to us when we hear from customers, like yourself!
Average Rating:(5.0)out of 5 stars
Verified purchase

Easy setup. No spills. Hot water comes out really hot and love the lock for the hot water. Cold water comes out very cold. Im glad I purchased this for myself and for my daughters household. I recommend.

Helpful?
Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.
Average Rating:(3.0)out of 5 stars

Nice if you have the patience

Verified purchase

It's handy! But not when you can't find refills. You must have patience to wash all your jugs and fill them up. Stores are always out to swap them and water delivery only available if it's rented not purchased!

Helpful?
Thank you your feedback. We would like to apologize for the inconvenience in which this matter has caused. Our delivery service does not require that you rent the unit, you may use your own dispenser. At this time the Primo delivery service is limited to areas in Texas and North Carolina. Please visit us at https://primowaterdelivery.com/, there you will be prompted to enter your zip code to verify if the delivery service is available in your area. If you are outside of the service area, our parent company may have delivery service available in your area, please visit www.water.com, click on shop and enter your zip code to verify that your location is serviceable. You will be able to review pricing from there. Once you have added products to your shopping cart, and checkout, your new account will be created. If you wish to speak with an agent in regard to setting up new service or for price inquiry, please contact our Sales Department at 800-201-6218. Our sales department is open Monday - Friday from 8am -- 9pm EST and Saturday from 9am -- 6pm EST. If you have any further questions or concerns, please don't hesitate to contact us. Thank you, Debra H.
Average Rating:(5.0)out of 5 stars

Great Value

Verified purchase

Can't beat it for the price! I was so tired of buying water bottles every week!. I researched several and decided on this one based on price and reviews. It is just what I expected.... Water is cold! Haven't tried the hot water..... Have only had this for 3 weeks but am very satisfied. I bought the empty 5 gallon bottle at walmart for $5.00 and fill it up for 75 cents! My kids love having cold water available all the time! It's super easy to set up and once you get the hang of it putting the water bottle is a piece of cake!

Helpful?
Average Rating:(5.0)out of 5 stars

Great solution for good healthy water

Verified purchase

I love this dispenser. It saves money because I don't have any rental fees. The cold water is indeed cold and the hot water is hot enough for tea or hot chocolate. The unit itself is very quiet and small enough so it doesn't take up too much space. I will say I had some difficulty turning it on as the instructions say to merely plug it in. There are two switches in the back that need to be turned off and then on to get the unit to cool/heat. This is a great value for the money and I would highly recommend purchasing one.

Helpful?
Average Rating:(5.0)out of 5 stars

Love love love for the price!

Verified purchase

I have had mine for 2 years now and it's great. The water could be a little cooler but for the price, this is perfect. My kids & I drink water constantly now and it's so convenient for guests. Yes, there are prettier stainless steel ones but it functions great for a family.

Helpful?
Average Rating:(5.0)out of 5 stars

GREAT WATER COOLER/GREAT PRICE!

Verified purchase

I HAD PURCHASED A DIFFERENT BRAND OF WATER COOLER FROM SOMEWHERE ELSE THAT WAS NEARLY DOUBLE THE PRICE. IT HAD TO BE CLEANED OUT BEFORE USE WHICH WAS A LABORIOUS PROCESS AND EACH TIME A NEW BOTTLE WAS USED, FIVE CUPS OF WATER HAD TO BE EMPTIED. AFTER TWO OF THESE WATER COOLERS ARRIVED IN NON-WORKING CONDITION, I WENT TO THIS ONE. IT IS A VERY SIMPLE PROCESS TO GET IT UP AND RUNNING AND IT WORKS WONDERFULLY WITH VERY COLD AND VERY HOT WATER! I AM DELIGHTED AND WOULD RECOMMEND IT HIGHLY!

Helpful?
Average Rating:(5.0)out of 5 stars

Works great

Verified purchase

I recently moved to a new state and can't stand the taste of the water - this works perfectly and you don't need a service to drop off water I can just fill up my gallons at Walmart. Set up was super simple it was installed and ready to go in less than 5 minutes. The cold is very cold and the hot is very hot.

Helpful?
Average Rating:(5.0)out of 5 stars

wow....better than I would have thought

Verified purchase

lightweight and very simple. the cold is really cold and the hot, yeah that's pretty darn hot! one thing when changing water...completely empty it out. there is water left in the bowl that may become slimy over time. other than that, excellent product.

Helpful?
Average Rating:(5.0)out of 5 stars

Great water cooler

Verified purchase

This item was delivered well-packed, had easy setup and works great. The construction of the piece seems solid and the water is always nice and cold. Having a water cooler in my home eliminates endless empty plastic bottles and no more worrying about recycling. Also, having the cooler encourages me and visitors to drink water more often. In ten short months eliminating the extra cost of recycling bottles will pay for the cooler and the average price per 12 ounces is less than half. Convenient, always cold and easy to set-up and use, this item is a tremendous value, Good solid construction too. Great investment.

Helpful?
Electrode, App-reviews-app, Comp-d68ecb39-dc63-409f-a532-8acba2c4c99c, DC-eus2-prod-a2, ENV-prod-a, PROF-PROD, VER-22.4.3, SHA-f7d5d773c4aed1253b9c82c04fa4514d41e2f133, CID-