Bought for my son's birthday. Did necessary research, read reviews, felt it was "safe" to take a chance on this since the positive reviews far exceeded the negative. Within a week of 1st usage, it stopped powering on. Exchanged it for identical item, couldn't happen twice right?! Wrong. Within a week from the exchange, it began to freeze and there was NO WAY to shut it off. If it froze in the middle of a game, the loud annoying sound of the game continued to drone on until the battery ran down. Had to put it in another room so we wouldn't have to listen to it. Luckily I purchased Product Replacement Plan... wow, that was useless. Filed claim and was told that I qualified for service under the manufacturer's warranty. Took 4 tries, holding about 20 minutes each time, to get someone on the phone at Nextbook (Efun) only to be told to do a "factory reset." Of course this meant setting everything up again, reloading games, bookmarks, email, etc. Worked great... for about 3 days. Screen started glitching at first, then the screen light would come on but only a series of horizontal lines appeared, scrolling upwards. Again attempted to file a claim with the Product Replacement Plan. Again was told I "qualified for service under manuf warr." Yay, lucky me. They're just going to tell me to factory reset again, but... should I really have to do this every few days?! I think not. Should have spent a little more and gotten a nook, at least it's a reliable product! Buyer... BEWARE!!
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