Honestly, this is a great product, and I'm disappointed in the low rating since I know that's so important to potential buyers like myself. Firstly, here are the great things, it doesn't take long for the steam function to be ready, I also like the opening at the bottom of the dust bin for easier emptying, really long cord, two WASHABLE cloths, good size water/dirt canister, cleans with just water, price and overall convenience. So now, my story. I have an area rug which would take me an hour to manually sweep and brush out pet hair. This was my primary reason for wanting a vacuum. The rest of my house is tile which I would also sweep and mop with the Swiffer cleaner which was costly buying dry pads and wet pads to complete this job. With the Oreck VersaVac I can do all three of these tasks easily and quickly! The only not perfect aspects, it's a little difficult to push when steam mopping, attachments like to vacuum couch cushions should be available, can't really clean corners either. Overall, I really hope this great product lasts since right now, I'm in love lol!
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