We bought this so called Smart tv along with a $300 LG Sound bar and are unable to watch Netflix videos on it. The reason we purchased the Smart tv and sound bar was to be able to watch streamed movies with a decent sound system. We spent weeks trying to figure out how to stream Netflix videos without dropping the audio. When we attach a Roku device to your tv the movies stream flawlessly and the audio through the sound bar is perfect. We bought and relocated new modems and routers, changed our internet service from DSL to Cable based, returned one tv, deactivated and reactivated Netflix, connected the tv directly to the router with an ethernet cable, boosted our internet speed, troubleshooted with Samsung representatives and Netflix. After literally hours of troubleshooting, my husband and I started experimenting with the sound settings on our own and found that we do not get drop outs when we use the television speakers or the optical output with set to PCM. However, the audio has dropouts when we set the output to Dolby. This does not happen when we stream Netflix through the Roku. It appears that there is a problem with the Netflix app when the optical output is set to use Dolby. I regret not just purchasing a less expensive Non Smart tv and a separate Roku device to use with it.
Was this review helpful? (23) (12)
Thank you! You have successfully submitted feedback for this review.