Being the unhappy prior owner of a different brand of robotic floor vacuum, I was skeptical. However, as I watched comparison video's, I was impressed with the Neato. I wanted to try it. Had it not met my expectations, I would have immediately returned it. Instead, I was more than pleased with this product and I quickly returned to Walmart to purchase their extended warranty. I needed something that could keep my floors clean without much effort on my part and this little vacuum did the job. After it arrived and prior to setting it up, I called Neato. Although set up was easy, the people at Neato patiently and politely walked me through it. BTW, Neato's customer service is available 24/7. I have not yet tested the life span of this Neato, which is why I chose to purchase Walmart's extended warranty. Their magnetic strip, used to block the Neato, could be improved, but I have other ways of containing the Neato robotic vacuum in a confined area, so I am not worried about that, and I certainly would not pass up the convenience of this item for that one small issue. The people at Neato sounded very proud of their product, so my gut feeling is this little vacuum will last me a number of years. In any case, if Walmart's extended warranty on this item lives up the the hype, then I am all set.
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