We are so sorry to hear about your teakettle. Your teakettle comes with a Lifetime Limited Warranty which guarantees your teakettle to be free from defects in materials and workmanship under normal household use for the lifetime of the cookware. Meyer Corporation promises the original purchaser to replace any defective part or item during the guarantee period. Scratches, stains, discoloration or damage caused by the use of cooking sprays or overheating are not covered by this warranty. Additionally, this warranty does not cover damage caused by accident, misuse, abuse, commercial use or incidental or consequential damages. Please mail any defective items to: Meyer Corporation Consumer Relations 2005 Meyer Way Fairfield, CA 94533 Be sure to include a short note inside the box explaining the problem with your cookware, along with your name, address, and a daytime phone number. We recommend choosing a shipping service that provides a tracking number or proof of delivery service that allows you to track the status of your shipment to us. We are not responsible for missing or shipping damage of your items upon receipt or items not received at our facility.