After my recent illness, I added green smoothies and juices to my diet. My first purchase was Vitamix for smoothies, which I am very satisfied with. The machine performance and the customer support is excellent. Since I had spent lot of money on vitamix, I thought I'll save some by choosing a masticating juicer with a decent price and great reviews. So I chose Big Boss over omega. What a great mistake it was! I bought big boss masticating juicer from Walmart website in Sept'14. It's a little smaller than Omega (I had borrowed Omega 8005 from a friend and was happy with its performance), so took a bit longer than Omega to Juice. The juice quantity and quality seemed fine. The juicer and the attachments looked a bit filmsy, but I was OK with that. After 3.5 months of use, in January'15, the tabs on the juicer body which holds the juicing part broke. Since It was just over the Walmart return period, I contacted Emson Customer Support (The company which markets it in US). After repeated emails and two weeks, they emailed me back saying that they will replace the juicer, but it's going to take 4-6 weeks. After a month, they sent me another juicer, but a different model, 9177 (masticating but vertical model). They said they stopped making the model 8820 which I had. (But I see Walmart and other sellers still selling it.) Now this vertical model is just unusable. It clogs just after juicing a glass of juice. You have to take it apart, clean and wash it, and juice the second glass. It's just useless. So, if you are not a regular juicer and juice just a few times a month, this juicer may work for you. But if you are planning to use it everyday, it's going to break on you soon. And you are not going to get a replacement since they no longer make it. I regret wasting my money on this Big Boss juicer. But its a lesson learned, you get what you pay for.
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