I bought this mop in March of 2015. Since then, the black water cap to the water tank had to be replaced five times. There is some type of defect in the plastic that causes a split in the plastic and the water will leak out.
I paid for two of these caps myself so I would be able to use the machine when the cap splits. Nothing worse than trying to mop the floor and you can't because of the split. As a result I would not recommend this item unless you are aware of this issue and have backup caps available.
Bissell customer service has not been very helpful. They did replace two of the caps for free, but no more. I requested more than two caps since it is obviously a manufacture defect, but they only offer one cap at a time. They also hinted that I was not using distilled water. I always use distilled water, since that is the recommendation.
I have a small bath and kitchen I use this in, so it works well for me otherwise. If you are mopping a large space, go with a different product.
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