I looked around for a year before I was ready to purchase an electric fireplace, and finally settled on this one. We were not disappointed! It really is a beautiful piece of furniture.
I ordered with site to store delivery, and it came early. My husband and I (ok, mostly him) put it together in 2-3 hours. The "fire" worked from the first time we turned it on. It puts out a nice amount of heat and keeps my living room cozy. The area where the heat comes out isn't so hot its dangerous-my one year old had to touch it, and it made her mad, but didn't hurt her.
The only complaint I have is that the lower hinge cut out on one of the doors was not in the right spot. It just won't fit. My husband thinks it will be fixable with a little chisel action, but he hasn't tried it yet. I called the customer service number and spoke with a woman who said she didn't have any extra parts to send me, and it would be 6-9 months before another door would be available. I asked if this was a normal wait time, and she said yes, due to the way production is run. ?? Her only suggestion was that I return the fireplace and get a new one...Not really the answer I was expecting. I wasn't willing to pack it up and drive it back to Walmart, so we will try to fix it ourselves.
Was this review helpful? (5) (0)
Thank you! You have successfully submitted feedback for this review.