I bought one of these in January. 2 days after I got it I took it to my bedroom, about 20 feet away from the modem. While the computer said I had max signal, and was connected to the modem, it would not allow me to connect to the internet. I went back to the living room, and searched that issue, maybe to find a way to fix it. What I found was pages and pages of how this was an issue with the Envy line of computers. So I go online with HP Tech support. After him doing a "Remote Connect" where they can operate your computer from their end, he determined that the WiFi Card was bad. So, skip forward to the middle of March, I finally get the new card in (you fix it yourself, you just get a card in a static proof sleeve, no instructions, nothing). So, I opened up the bottom, and found what I thought the problem was, the existing card had an antenna connector broken off. So, I replaced the card, and when trying to reconnect the antennas, I found the antenna connector cable was also broken. So, back on the phone to HP. It took about 15 minutes between the automated system, and trying to understand/be understood by the people in India or wherever (they transferred me 4 times to others) before I was transferred to someone in the US. Finally, after talking to her, I get told that I must send my computer in to HP. She tells me that the software I have downloaded and paid for, plus all my pics, etc. should be fine, they only have to replace a part. But, she said, just in case, there is a form you fill out to authorize them to back up your information, and transfer it back in the "unlikely event" that they have to do something that would erase your information. So, I made my own backup copies of CDs with all the pics and documents. Then, I sent my computer off to HP (they sent a box, packing materials, and shipping labels). They got it, did the repairs, and today I got it back. Eagerly opening it, I turn it on. Everything on it is gone. It is like a new, out of the box computer. All the programs, and pics, documents, etc. are gone. So, for the 4th time in as many months, back on the phone with HP. First I try the number that they sent with the computer, a "direct to Tech Service" line to avoid waiting since I just had it repaired. After 45 minutes of waiting, I hung up and called the other number. THen the rigamarole with the automated system and people that don't speak English. Then, when I get through to an English speaking person, I get put on hold several times while they "check the records". Then I am told that their standard policy upon receipt of any computer for repair is to completely erase all user information and return the computer to the "factory default". I tried to explain what I had been told, and was told repeatedly, "That's our policy. Sorry. Have a nice day. Is there anything else I can help you with?" So, out of the 3 plus months I have owned it, I have only been able to actually fully use it for one day. And as for the software that I lost, once again, "Sorry, that is HP's policy". Well, this was my 4th HP. It will also be my last. I recommend before anyone reading this make this purchase, don't just take my word for it, Google (or whatever engine you use) search it. "HP Envy wifi problems". Maybe you will be lucky enough to be one of the few who get a great product. But do you want to risk a thousand dollars?
Was this review helpful?
Thank you! You have successfully submitted feedback for this review.