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62 reviews | 3.3 out of 5
This laptop is old, big, and clunky! the pictures here do it justice but it looks very outdated in person. It is supposed to be refurbished but they didn't even bother covering up our fixing some dents and scratches.it is not sold by hp but by a third party company. Needless top say I returned it the very next day.
The Laptop was what was expected, but the supplier did not do a good Quality Control check. The Wireless card had the wrong Driver installed, and did not work until the software driver was deleted, and the correct one dowloaded and installed. The PC was supposed to have 4Gb of Ram installed, it had only 2Gb. When I contacted the supplier they were apologetic, and offered to upgrade the memory, if I sent the Laptop back to them. I could not send the computer back since it was being used heavilly by the time I discovered the error. The supplier sent me the new Memory sticks, but I need to have a professional install one of the memory sticks since it is under the keyboard, which requires expert knowledge to install.
I must compliment your supplier, the laptop looks like a new computer, has a new keyboard, very good screen. shipping was very prompt. Much better than expected. An excellent value. Gus R
It didnt even work, had to send it back.
The only thing I see wrong with this transaction is that the product key is toooooooo small. I had to get a maganifying glass to read the key...........MAKE THE STICKER WITH THE PRODUCT KEY BIGGER !
couldn't even tell it was refurbished when i first opened the package. Works pretty good! worth every penny
The laptop was delivered a few days early and was what I was expecting it to be. There were no dings, cracks of marks on the laptop. I am very pleased with this product. I have had the laptop for about 3 weeks now and use it every day.
laptop did not activate and company providing tech support did not answer their phone line after one & a half hours of wait time.. I returned the laptop the next day.
Laptop arrived and looked good and clean, almost like a new one except for one small nick in the cover which is to be expected when buying refurbished. The spec list says 120gb hard drive but it actually had a 160gb and had a dvd-rw instead of the listed dvd-rom, but i am not going to complain.
Only complaint I have is no dvd player or burner software. The only software on it is just the windows 7 there is not standard software list like a normal HP.
After trying to get some things to work on the refurbished unit I finally bit the bullet and re-installed Windows 7 from the installation disc that came with the unit. After that it was all easy, I just downloaded and installed all the updates and then installed the personal programs I wanted. I wanted just a basic workhorse with Windows 7 and that is what I got. It seems to be a sturdy, steady, everyday unit, not a high performer. I am satisfied with it.
Computer would not go online
Battery would not charge
Returned to WalMart store in Brownwood Tx
Bought this for an older person who only needs a PC for email and internet (very basic). It was easy to set up and is working very well..... very satisfied.
Bought this item, knowing fully well this was a refurbished item. Opened the box, to first find out, that it was a refurbished item from an independent, third party refurbisher, not an HP, manufacturer, refurbished item. Just a little apprehensive, and a little disappointed. Proceed to open computer. Keyboard was dirty. Textured keys, so when they cleaned the keyboard before sending it out, the embedded material stayed in the texture of the keyboard. Tried turning it on. When it booted up, would not connect to my in home WiFi, no matter what I tried, and I think of myself as somewhat self-sufficient in this arena. Also displays, in the lower right hand corner of the screen "This is not a Genuine Edition of Microsoft Windows edition" This is going back.
Fantastic deal, the laptop looks like new, runs great, and best of all it has Windows 7 instead of that huge mistake of Windows 8.
This product is easy to use.
Unit was DOA; I reordered a different model after returning to Walmart for a credit.
The HP was not as presented. It seemed to be working fine but was missing the power/adapter cord as presented on the website. I had to return the item!
Refurbished laptop was a piece of junk. Froze up on me from the first day. At least wm took it back.
I was expecting a returned product with a little wear. This looks like it has been used for several years. The keys are loose and just looks like it is in terrible shape.
Computer works great, service very good.