Customer reviews & ratings
Perfect front door lock and handle
Beautiful front door lock and handle set. I was easily able to rekey my existing key using this. Most importantly, this set matches all other Kwikset Lido door handles throughout the house. A very inexpensive way to add luxury to the front door.
We had to replace our old door handle, and this was a perfect match.
Great product and support
We selected the Arlington hand set for the front door of our new home over 10 years ago. The lock set performed most efficiently with the exception of the polished brass finish which deteriorated with exposure to natural elements over time. On explaining our problem to the service rep we were offered a new replacement with the improved smart key feature. The new set was a breeze to install and re- key. Thank you Kwiikset for a fine product and exceptional service. In our throw away planned obsolescent society we live in you are a welcome relief in standing behind your product. [This review was collected as part of a promotion.]
Smartkey feature is great!
Bought in December 2009. Installed easily in place of previous set. Had an issue with the latch mechanism failing Christmas Eve morning 2014, but was easy to find a replacement at the local Home Depot. Kwickset had no problems with sending me an identical latch under warranty to return to Home Depot. The Smartkey ability to re-key the entire house in a matter of minutes is an excellent feature no locksmith needed.
This Kwickset product Came with my house 19 years ago when it was first built. Being that this was on my front door one might take for granted how durable and long lasting this door lock assembly truly has been...it has actually outlasted my door which has cracked and been painted four times. The other day the inside handle started sticking not allowing the cylinder to freely slide in and out. I went online to find contact info and called customer service to see if there was any parts I could get to fix the problem. Unlike so many times now days in a matter of minutes they helped identify the lock set and a completely new unit was on its way. wait....what yes a whole new everything!!! I will never ever buy anything else except a Kwickset product! That is if I ever need to.
I bought the lockset several months ago. It adds a classic look to my front door. I have received many comments that it dresses up the door
Easy to work with and work great
My parents bought a new house in October and since we did not know how many keys to the old locks were floating around, I installed three of these locksets for them. My parents had been concerned about having to hire a locksmith to key the three doors alike, but I was able to get these three sets installed in about an hour total and was glad to know that my parents were safe and secure.
Handle set broken
Had on door for years. Worked great, but finish was losing its polish. Was able to live with it since front door gets a whole lot of sun. Then the unthinkable happened. The lock and/or cylinder stopped working and was locked out of house and figured a piece of glass would be cheaper then calling a locksmith. Anyhow, had to remove from inside and purchase a new one, 1/15. Hope this one lasts longer. Didn't realize had lifetime warranty. Will be calling Kwikset to check on warranty.
Finish Goes Bad - Be Warned
We installed the Arlington lock in the late 90's. After a few years it started to become discolored. It became pitted and had greenish spots. Although the pictures show some sun on it, it's actually under a covered porch. It's now very unappealing. The Website says that the finish is covered under the LifeTime Warranty. BEWARE - Kwikset doesn't cover older locks. Either don't buy one or make sure you have yours replaced right when it starts to tarnish. We waited until now as we're preparing to sell our home. This is highly disappointing we are excluded from the warranty coverage. [This review was collected as part of a promotion.]
Great Looking.. But tarnishes easily
I bought this produce about 5 years ago, within the first year - the outside had become tarnished. Also, the product became loose over time when the children "slammed" the door.. not heavily I might add. Requires monthly tightening. Other than that, a decent product.
Very easy to work no binding at all.
I bought my Arlington Handleset in 2003. Kwikset just replaced it under it's life time warranty, no questions asked. The improvements they made on this new handleset makes it work even smoother than the old one. I have just replaced all my inside door noobs with Kwikset Bronze noobs also, they look great and work extremely well.
Beautiful design and Quality
Other than the door this is the first thing people see and touch of your home. The quality is outstanding. It adds a beauty and elegance to the whole home. I have used these in many rental properties and in properties listed with real estate agents. In about 10 seconds I can change the key to match any old key in my collections to give to the realtor or new tenants. I can also change the lock for a non paying tenant. The locks not only look great, last long, but have saved me a small fortune from the locksmith. I now even use these in my personal property. If I ever need a house sitter, I can change the key to a temp and give it to them. That solves the issue of duplications. Keys should be changed as often as passwords when non family needs access. Thanks, Kwikset. [This review was collected as part of a promotion.]
Great Warranty and Product
I bought this product about 10 years ago and it has served us well. I had a problem with the set and customer service was great. A simple proof of purchase (picture) and they sent a replacement set right away. It is refreshing to deal with a company that understands the value of a customer. I am a Kwikset customer for life! [This review was collected as part of a promotion.]
Great product, durable finish, good warranty.
I've had this for a very long time and the finish is still good. The set worked great all these years but I had to contact customer service recently because the key was not turning smoothly. They just asked for a lockset picture to verify my model and finish and they sent me a replacement keyway that was a perfect fit and match. [This review was collected as part of a promotion.]
I have always used kwikset brand whenever buying a new door handle I can say that I have been very happy with them as far as use and think appearance also stands out above the rest ..they do stand by their quality work ..the screws came loose and they replaced mine without any problem [This review was collected as part of a promotion.]
It is a beautiful handset.
Two years ago, we repainted our front door, adding this handset. Our entry popped and we received many compliments from our neighbors, many of whom followed our lead. The exterior thumb latch recently stopped working. I was in line at home depot with a new handset when I read "lifetime" warranty. I put the handset back on the shelf, returned home and called Kwikset hoping to get the broken parts replaced. Customer service rep, Richard, took my call. One week later, I received a brand new handset and our door works again. I love this handset and what it adds to our entry door, however I will agree with some other commenters that the latch could be a bit sturdier. My experience with Kwikset was hassle free and it was one of those simple pleasures dealing with a company which honors their warranty. Thank you Richard and Kwikset!
quality customer service makes replacement easy
My husband and I purchased the Arlington set less than 2 years ago. It started to pit, finish loss and lock stopped working. I called customer service and they quickly sent a replacement. We are very pleased with quality of service and prompt replacement. Thank you Kwikset!
Nice looking handset, but...
I have had Kwikset locks for many years. The first set lasted about 8 years and then broke. Kwikset locks have a great warranty and they were replaced promptly. The replacement recently failed. The thumb lever on the outside stopped working and we were locked out of our house. Kwikest again replaced the lock (I repeat, great warranty) but the process was a bit challenging this time. I actually had to purchase a new lock and Kwikset advised me they would send me a check (I am still waiting for it and I am confident they will send it). The handset looks great, the "Smart Key" system is fantastic and will save you the time and money of having to use a locksmith to re-key. All in all, a good product with a great warranty that I would buy again.
I installed this lock set 8 months ago. It is not only superior in finish compared to other products, but the craftsmanship is excellent. The lock installed very easily and works flawlessly. It is a solid lock that provides security for my home. [This review was collected as part of a promotion.]
Replacement for 20 year old set
I bought this to replace a set tarnished set that was over 20 years old. The old set was Kwikset and the company reimbursed me the cost of this new Handleset. I was so pleased with their warranty that I made sure my friend who was building a house installed Kwikset on all of his doors. Great company who stands behind their product. I Highly recommend. [This review was collected as part of a promotion.]