A copy of my latest email to the warranty provider, JoySystems. This after my laptop video card went out literally 15 minutes after powering on, including set up time:
I opened this case November 28 and was told the box was to be picked up November 29 via FedEx for replacement under warranty. This was never done, so I called Friday, November 30 and left a voice message on the technical support line for a call back. It is now December 3rd after your 5:30pm EST end of business day. I have not heard from anyone regarding the message, pick up or my case status. FedEx has not been here nor did the FedEx Ground driver have any knowledge of a request from you to pick up this laptop. Please see that a supervisor calls me as soon as possible so that this may be remedied.
---------- I will update this Wal-Mart review as I get or if I get updated on this obviously atrocious product and warranty service. If it changes, I am more than happy to provide better reviews. I'm a computer systems engineer, so only the actual results will be conveyed... Unbiased. This is pretty horrifying, considering the price paid and the lack of service on a clearly faulty product. They will never be recommended by me or my company, and are "A Licensed Microsoft Refurbisher". As a licensed Microsoft Reseller, I will pass on this information immediately. Horrifying.
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