I purchased the LG50LS4000 50" television from the online WalMart to store and was notified to pick it up. The very nice store employee loaded my television in my truck because I have a bad back and have to have surgery. When I got home my wife helped me carry it into the house and then I proceeded to hook it up step by step. When the picture came on, there was sound but all kinds of spider web lines running every which way through the screen. I had to take everything apart, load it back up with my wife's help, and then take it back to the store. Luckily, the Newark, Ohio 21st Street, store manager was very apologetic and gave me another television similar to the one I brought back. Had to bring it home and same procedure was taken. Luckily, the Samsung worked but really wanted the LG but store did not have another one in stock and we didn't want to wait another week for another to be sent. Maybe more training lessons on how to load, unload, and ship products would be of value so customers wouldn't get so upset. Very happy with the way the store handled the problem, but not happy with what I had to go through !!
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