I bought a Garmin 50LM GPS, first time I've had a GPS, based on having heard that Garmin has a reputation for quality and noting that another well-known site lists this model as their best seller. That many customers couldn't be wrong, I thought. Um, yes, they could. I opened the box, read the extremely brief instructions, and plugged it in to my computer, using the supplied cord. I duly set up the required software and registered it. Then it said it needed to update the maps. NINE HOURS (!) of solid computer time later, it finally said it was all updated and ready to go. Fine. I unplug it from the computer and turn it on. Only to be met with a message, something about maps not unlocked. I clicked 'OK', that being the only option offered. "No detailed maps detected on this device." !! And, "Detailed maps are required for navigation." DUH! Having tried calling customer support and learned that it would be at least a half hour wait before I could even say hello to someone, I poked around on the Garmin web site instead. After typing in a search term 'unlock maps', I finally found a page that said it would provide needed codes. All I had to do was enter my serial number and product code. Serial number, no problem. Product code? What's that? Another search (their web site is not remotely intuitive or helpful) brought up the information that what I needed was the 8 digit code found on the back of the disc. WHAT DISC?? There was no disc anywhere in this picture. I finally found my way to a page that listed my GPS and what had been loaded onto it. One was the maps listing I had been looking at for 9 hours the previous day. And beside it was an 8 digit code! So I carefully copied that onto the 'unlock maps' page--and got the message "invalid product code". It was at this point that I decided, "Life's too short! This thing is going back!!" And so it has. Fortunately my local Walmart accepted the return with no problem at all. If just trying to reach functional status was going to involve this much frustration, I could only imagine what trying to actually use it would be like. Anybody know another brand they can recommend?
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