Yes, it was inexpensive, so I should have paid more and bought a Cuisinart. The first 2 slices pop up 90% of the time, it also will stay in and burn. The second attempt at toasting doen't pop up at all, and the button to force it to pop doesn't work either, you have to flip the handle then try the button, sometimes it works, sometimes it does not. I have to watch it like a hawk, and if I'm busy cooking and forget end up with my smoke alarm going off and wasting bread. Terrible prodect, don't buy!