First of all, two of the four screws that are supposed to lock the arm base to the wall mount just won't go in. One on the top, and one on the bottom and trying to get them in first wouldn't make a difference. The screws are fine, but the threads on the arm base are messed up. Although two out of four should suffice, I did end up using two of my own smaller bolts and nuts to secure the arm just to be sure. Second of all, the wrench that came with the unit and it was supposed to help me fasten the big screw into the studs is too small. It doesn't fit. I have my own tools and that's not that big of deal, but sending me the wrong wrench is plane sloppy. The tiny little level that's supposed to help you level the wall mount is anything but level, but I didn't really have big expectations there. If you don't mind going the extra mile, once it's up, it looks good and works flawless.
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