It was simple to hook up, moderately difficult to setup (for most people), I have not contacted technical support, so I cannot comment on that. As far as the difficulty in setting up, that is to be expected with networking, and if you don't know anything about networking, I am sure you may have to call technical support. I have setup everything except the "web" interface, and I am very satisfied. I have motion detection setup, and I can use my phone to view the cameras in real time, which is all I needed at this time. The motion detection area setup per camera is a great feature. Overall, with the price paid for what this system can do, this system gets an excellent rating from me.
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