My Le Pan S Tablet, after only 5 months, stopped working (black screen with short vibrating noises when being turned on). Not only do you not get a copy of the written warranty, but the toll free # on the Walmart site for the warranty was hard to get through and kept me on hold for a long time. Finally after waiting, I was told by the customer service rep that I HAD to have the EXACT price (dollars and cents minus tax), model# and date of purchase before getting any assistance. So, I obtained my order total, the model# and date. Called back, on hold forever and when I finally got through, I was told that the price I paid was incorrect and the rep gave me 3 choices, less than what I had paid for initially. Then, I was told that I couldn't be helped because I had to first use the manufacturer warranty! So, I got another number (not toll free) and had to leave messages on a voice mail, which sounded like a private home, not business. Finally, called back multiple times and reached a very rude Technician. It was such a hassle to try and get service through Le Pan that I still have the malfunctioned tablet. After this experience, I will either not buy a warranty or know what questions to ask before purchase. I noticed no one posted any details on their experience in the process of first using the warranty.
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