Haven't used this yet, so that is why I didn't give it a 5 star. However, you can't beat the price! Every other store's warranty was exceedingly higher. My only issue was this did not come up on the receipt when I picked it up at the store. So I purchased another warranty plan and later noticed, on my credit card, I was originally charged. So I had to go back to the store, with all the paper work, to get a refund. But other then losing the Ipod, this seems to be a fabulous protection plan!
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