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455 reviews | 4.4 out of 5
I called on Oct.4 2012 because my daughter iPod Touch screen was cracked. The representative was very very nice and told me that they would email me a UPS return label to send the item back for replacement. She said that once they receive notification from UPS that it was received I would get a eGift card emailed to me. I received the return label within minutes of hanging up from the representative. I took the iPod to UPS the morning of Oct.5, 2012 and I received the eGift card in my inbox the morning of Oct.6, 2012. They reimbursed the full purchase price plus the tax. My daughter has a new iPod touch and all is well again her world. This is a great plan for the price I have purchased another plan for her new iPod just in case. Great experience from begging to end.
As of yet I do not have confirmation or how to activate this protection. It is paid for but I haven't seen proof of this coverage.
This is my second time buying the protection plan for an ipod touch and I will continue to purchase them with everything I buy from Wal-Mart from now on. The plans are very affordable and are better than the manufacture warranty. My son dropped his ipod touch and shattered the screen and I submitted a claim online and immediately received everything needed to send it back and received an ecard for the purchase price of the ipod touch plus tax. This is definitely worth the money because apple doesn't cover accidental damage and I would have had to give them the ipod plus $100 for a refurbished ipod touch. Why do that when you can pay $19 for 3 year coverage and get a brand new one?!
I definitely would recommend this product! My daughter dropped her ipod and the screen smashed. I filed a claim and sent it away and she had it back w/ a new screen within 2 weeks.
This warranty is wonderful. The turn around for a replacement Ipod was very quick and using the email gift card made it easy to pick the exact item we wanted. Thank you!
Have had to use this plan before as my granddaughter dropped her iPod. Returning it was hassle free. Very happy with this service.
I purchased the new IPod touch for my 8 year old daughter as a christmas gift. Now that I've purchased this protection plan, I can give it to her and worry less.
This is a must have for children. I have already used this. It was so easy and fast.
I purchased an iPod Nano for my son in 2010 for Christmas. In November of 2012 the Nano started having problems with the power button not working. I placed an online service request and received an email with a prepaid UPS mailing label within 10 minutes of placing the service request. I shipped out the broken device and received the full amount that I paid for the Nano plus tax back on a Walmart gift card within 2 days of dropping the package off at UPS. My son was able to use the gift card to purchase a replace iPod from Walmart. And I made sure we purchased a replacement warranty!
If yu have kids or if your are some what clumsy purchase the protection plan. These devices are very fragile and can break or crack easily. So take the time and the lil extra cash and make the extra purchase. It's well worth it.
knowing i have protection on items i bought for my children is comforting & the cost is very reasonable. thanks walmart !!
I had purchased ADP for my son's iPod Touch due to the great price. He had a case and screen protector on it but it fell out of his hands and cracked the glass. I submitted the form to replace it and I was amazed! It was so quick, smiple and had no problems! We opted for a ecard refund (could have had egift card, gift card or check mailed to me) which was for the entire amount and purchased a new iPod Touch- with a new ADP of course!
Could not be happier with plan and service.
Great price for what this warranty covers. A must have for a 10 year olds I pod.
Walmart always ensures its products are protected
I just made a claim and it was simple. My son had dropped his Ipod and cracked the screen. All I needed was the order number on the receipt and the model number on the item. They are sending a prepaid envelope to send it to them and then they are sending it back to me. So far, this has been a great purchase. I will know more when I receive my product back after they fix or replace it but I was impressed with how easy it was to make a claim. I just used the phone number from the Walmart website.
Best insurance plan ever
Good to have just in case and low price.
Good price for this coverage. I don't usually buy these plans for myself but this was a gift for my 18-yr old nephew and thought it would be a good idea to purchase it.
drop a tablet cracked screen, refund the price paid plus tax.
When purchasing electronics for the kiddo's, I always get a warranty you can't go wrong because you never know if you will need it.