It took 4 and a half weeks from the day I called to to the day I received my check to go purchase a new phone, because they did not have my phone in stock. It took 10 days for them to notify me that they needed me to send them a copy of my receipt, even though I had called and talked to several associates. It took 11 days from the day a mailing label was issued to the day I received it in the mail from UPS, in order for me to mail my phone to them. It took a week for them to receive and process my phone. It took 10 days for them to issue a check and mail it to me, and for me to receive the check. One associate said they would credit my account, and another later said that they cannot credit your account because they do not have banking services. They kept the entire amount for the two-year plan, even though this happened within the first year. And, when I bought the plan, they gave me the wrong plan brochure (you should get the blue Mobile Care Plan, not the green one) and did not tell me there is a replacement fee each time you get your phone replaced. There was one very helpful woman named Susan at the Plan Call Center. Everyone else followed a script, did not even try to help, some were short, and all except Susan simply said there is nothing they could do. As long as you know it may take over a month to get your precious $600 phone replaced, and they will do absolutely nothing to speed up the process, go for it.
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