Arrived with huge 8 inch hole in side of box along with several smaller holes, so I refused delivery. Wayfair reshipped. Fewer and smaller holes in the box. Struggled to attach front tire, handlebars, etc. because the user manual sent with the item was for six other models, not the model I purchased, so it didn't really help because it illustrated and described different bikes. When I wanted to remove the battery to charge it indoors so it wouldn't freeze, the locking mechanism was broken and the battery could not be removed. The battery light indicated that it was fully charged, but when I got on and started peddling down the street, the electrical power did not work when I turned the throttle. I called the manufacturer and it took hours before I could get someone to talk to me. He told me to take it to a local bicycle repair shop. I asked him how I was supposed to get it there since I don't have a truck. Then he said "oh you just need to wiggle the key and pull harder" to get the battery out. I explained that the locking mechanism was completely unaffected by the key... no matter how you wiggle and pull the battery won't come out. It felt like the lock was broken. He admitted that it probably was. He tried to say that the battery was fine, and that some black thing on the frame needed readjusting so the throttle would work to power up the vehicle. There was no black thing where he said. He finally admitted that readjusting the black thing probably wouldn't work, either. He admitted that the user manual "just isn't doing it" and needs to be rewritten. He told me I would have to disassemble the bike, put it back in the box, and send it back to them. He also told me I should try to "see the glass as half full".... Unbelievable....
Was this review helpful?
Thank you! You have successfully submitted feedback for this review.