I absolutely love my Dyson Animal and I love the customer service of the Dyson company! I received a Dyson Animal for a gift and immediately loved it! Was so light and easy to maneuver, it swivels making it easy to use on stairs. I have a golden retriever and it's great at picking up the hair both in carpeted floor and non carpeted floors! I had a problem with my Dyson, so I called customer service, they took me through a couple trouble shooting exercises and decided that I needed a new device. They called me back the next day with the address of a UPS store in my neighborhood, told me to drop it off there, they were covering packaging and all, and a new Dyson Animal would be on the way. As promised, about a week later, Fed Ex came to my door with a brand new vacuum. Because of their excellent customer service and efficient product I expect to be a Dyson customer for life!