I received this as part of a gift program from my employer. I selected this vacuum as I had a need and have had great success with Dirt Devil in the past. Assembly went smoothly, although the directions were poorly written.
Within 1 minute of use the belt was destroyed. It was not properly installed at the factory. Of course there wasn't a spare belt in the box. Normally I would just return to the store but since this was delivered VIA UPS, it was very inconvenient to replace the belt.
I understand that things happen, but a little forethought by adding a spare belt in the box would have been proper customer service. Now consider the opportunity cost of that money savings campaign.
You could have had a better review.
I would make it a point to buy a Dirt Devil brand belt instead of now going out of my way to ensure that I buy aftermarket brand, regardless of cost.
You could have had a loyal customer for life, who would freely offer you the benefit of a strong word of mouth campaign. Pros: Light, no bag, good attachments Cons: Poor directions for assembly. "Cheap feel", prone to incorrect assembly at the factory.