I chose this phone because it came with a qwerty keyboard which was important to me given this is my first "touch screen" phone, I've always had buttons. I tried a Nokia Lumia (or whatever) and the touch screen drove me nuts, it didn't recognize my requests and when manually dialing...forget it. I returned it to T-Mobile after a week. I've had my "my Touch" for about 6mos now. It works great. When using my blue tooth, it takes 2 seconds for me to be able to hear the caller; however my blue tooth device is from 2006 so it may very well be my device. The "genius" button is great (just don't talk with your mouth full) and I love the texting part. You speak your text message and it types it in for you. Proof before you send though, it can't differentiate between words spoken the same but spelled differently, for example: "there, their and they're." The Swype works great (especially once I read the user tips) and when manually dialing, it's so much easier then my last touch screen experience. I don't download music, movies or do any social networking but I do use the web and wifi for online banking, navigation, weather, email and searches and I text, talk and use the camera. Based on what I use this phone for, I've had no problems with it and I'm very happy with it. The only reason I didn't give it 5 stars is cuz I wish the screen was a little bit bigger but otherwise, it's a quality phone at a reasonable price.
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